General Information for Caterings

TYPES OF SERVICE:

Catering Delivery & Setup

We charge 20% of your food quote as gratuity for service staff for your catering delivery and setup.

Catering Pick-up

We offer the option to pick up your catering order from any of our locations. Our North Carolina locations are pick up only, unless you book through Ez-Cater on our website for delivery.

Full-Service Catering

All hands on deck! Full-service catering is not only delivery and setup but also includes service team members to help replenish food, service food, clear plates, take care of trash, and clean up food after the event. There is a 22% gratuity for full-service an the number of servers staffed are based upon your headcount and event details.

Minimums and Deadlines

We require a minimum of 15 people and a $350 order minimum for deliveries. We require 48 hours advance notice for catering orders. If you have a last minute catering, we will prioritize accommodating your needs. Your final headcount is due 1 week in advance (if possible), but we have flexibility up to 2 days advance notice if your headcount increases, and if it does not decrease more than 10 people.

Availability

Please inquire about your preferred date by filling out our catering inquiry form on the website. From there, we will be able to review your details, quote availability and put together a proposal for you.

Menus

Our taco bar and boxed lunch menus options are fairly standard Taco Boy style but if you’re interested in booking food stations or a family style meal we work with you to customize these menus according to your event needs. As long as we know in advance we can accomodate any dietary restrictions or allergies for your order.

Event Rentals

Our Event Team can coordinate any china, linen, silverware, table, or glassware rentals for you. We also can coordinate tent rentals and other event equipment needs. We evaluate your setup and event rental needs based upon a series of questions. We charge a 20% handling fee (based upon the cost of the rental order) for coordination of rentals on your behalf.

Cost, Billing, Cancellations

We charge a 3% paper and packaging fee, gratuity based upon your service needs (unless a pick up order), a 5% handling fee. If you are using a credit card for your transaction there is a third party processing fee of 3.5%. These will all be outlined clearly on your proposal for transparent pricing. Once you decide to move forward we charge a 30% deposit, along with a signed Event Order Agreement to complete your booking. Until we receive both the deposit and the signed agreement your date is simply on hold in our system. If we receive another inquiry for your date, while we are waiting on your agreement and deposit, you will have first right of refusal and a deadline reminder before we release the date as available to another client. Your final payment is due 24 hours before your event start date. We accept credit and debit cards, along with cash. We do not accept ACH or checks for payment. We do have a secure online platform for completing your deposit and final payment online. All deposits are applied to your final bill as a payment and removed from the total due day of your event. Cancellations within 5 days of your event date will result in being charged the estimated total cost of your event. Cancellations further out than 5 business days will not be charged for food or gratuity, however all deposits are non-refundable.